Table of contents

Article 1 - Identity of the seller
Article 2 - Applicability and conditions
Article 3 - Our offer and your order
Article 4 - Right of withdrawal
Article 5 - Price
Article 6 - Payment
Article 7 - Conformity and warranty
Article 8 - Delivery and execution
Article 9 - Duration
Article 10 - Recupel
Article 11 - Force Majeure
Article 12 - Intellectual property
Article 13 - Complaints procedure and disputes

Article 1: Identity of the seller

We are:

In den Olifant BV
Lombardenstraat 12
2000 Antwerp

Email address: info@indenolifant.be
Phone number: +32 (0)3 231 61 14
Company number: BE0741.600.632
Bank account number: BE16 3631 9677 7674

Article 2: Applicability and conditions

1. Our general terms and conditions apply to all agreements with you as a customer. Certain terms and conditions apply only to consumers (any natural person who, solely for non-professional purposes, acquires or uses marketed products or services). This will be clearly stated.
   
   We only deliver to:

• Belgium
• Netherlands (except for the following postal codes: 1156, 1791-1797, 8881-8884, 8891-8897, 8899, 9161-9164, 9166)
• Luxembourg
• Germany (except for the following postal codes: 18565, 25845-25847, 25849, 25859, 25863, 25869, 25929-25933, 25938-25942, 25946-25949, 25952-25955, 25961-25970, 25980, 25985-25986, 25988-25990, 25992-25994, 25996-25999, 26465, 26474, 26486, 26548, 26571, 26579, 26757, 27498, 83256)
• France (except the following postal codes and islands: 17111, 17123, 17190, 17310, 17370, 17410, 17480, 17550, 17580, 17590, 17630, 17650, 17670, 17740, 17840, 17880, 17940, 22870, 29242, 29253, 29259, 29990, 56360, 56590, 56780, 56840, 85330, 85350 and Corsica 20000-20999)
• Monaco
• Austria
• Denmark (except the following postal codes and islands: 3700, 3720, 3730, 3740, 3751, 3760, 3770, 3782, 3790, 4592, 5960, 5970, 5985, 6720, 7884, 8305, 8592, 9940, 9950, 9960, Faroe Islands 3900-3999 and Greenland 100-970)
• Spain (except for the following postal codes and islands: Canary Islands 35000-35999 and Balearic Islands 07000-07999)
• Italy (except for the following postal codes and islands: 04020, 04027, 07024, 07042, 07046, 09014, 25050, 30010, 30012, 30100, 30121-30126, 30131-30133, 30135, 30141, 57030-57039, 58010, 58012-58013, 58018-58019, 71040, 80070-80071, 80073-80077, 80079, 90010, 91017, 91023, 92010, 98050, 98052, 98055, Sicily 90010-90151, 91010-91100, 92010-92100, 93010-93100, 94010-94100, 95010-95127, 96010-96100, 97010-97100, 98020-98168 and Sardinia 08010-08100, 09010-09049, 09070-09099, 09100, 09124, 09126, 09170)
• Poland
• Czech Republic
• Slovenia
• Hungary
• Slovakia
  
  If you provide a delivery address in another country, we may refuse your order.
  If you provide a delivery address in an excluded postcode from the list above, we may refuse your order or charge an additional shipping fee.
  
  

1. To place an order, you must be at least 18 years old. If you are under 18, a parent or legal guardian must place your order. If we discover that a minor has placed an order, we may still refuse it.
   
   
2. Placing an order on the website www.indenolifant.be constitutes express acceptance of our general terms and conditions of sale. You can always find these on our website.
   
   
3. If, in addition to these general terms and conditions, additional special terms apply, the above also applies to those special terms. If our general terms and conditions conflict with those special terms and conditions, you, as a consumer, can always invoke the most advantageous text.

Article 3: Our offer and your order

1. If an offer has a limited period of validity or is subject to certain conditions, we will explicitly state this in that offer.
   
   
2. The product information, features, and photos presented on the website or in emails sent by In den Olifant are for illustrative purposes only and largely sourced from our suppliers. In den Olifant makes every effort to ensure the photographic representation of the products on the website is as accurate as possible. However, it is possible that the product representation does not fully reflect the physical products. Please note that factors such as your computer screen settings and lighting conditions may cause slight variations in color, particularly in the case of actual products.
   reality. In particular, In den Olifant is not responsible for any differences between the photos or images presented and the actual products.
   
3. In den Olifant will always describe all products as thoroughly and accurately as possible using photos, describing what we sell and how the ordering process will proceed. We strive to provide a sufficiently detailed description for each product to allow you to make a proper assessment. If an error occurs, this is due to human error and is involuntary, and no rights can be derived from it.
   To err is human. If there is a human error, we are not obligated to deliver. If you have any doubts about a particular product or would like more information, you can always contact us for more information at info@indenolifant.be or by phone during our opening hours.
   
   
4. To purchase a product, add it to your shopping cart. Select "Checkout" and enter your email address on the next screen. Also choose your delivery method: will you ship to an address of your choice or choose "Pick up at our store in Antwerp, Lombardenstraat 12 ?" Store pickup is free and is usually ready within two hours of purchase during our opening hours. If you choose "Shipping" as delivery, we'll ask you to enter an address and your preferred shipping method. Please indicate: service point delivery or home delivery. You can select the correct service point near you after payment.
   
   Next, you'll be prompted to fill in your billing address. Finally, confirm your order by clicking the "Pay Now" button. Once you've completed the payment process, your order is final.
   
   
5. Your order is complete and the agreement between us is final once we confirm your order by email and receive authorization from your card issuer for your payment transaction. If your card issuer refuses to authorize your payment to us, we cannot be held responsible for any delays in delivery and/or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.

Article 4: Right of withdrawal

1. If you purchase goods or services from us as a consumer, you have 60 days to decide whether you want to keep them. This 60-day period begins upon delivery (for goods) or upon conclusion of the agreement (for services). You can then return your order without paying any compensation and without having to provide a reason (you will be responsible for the shipping costs).
   
   
2. You must return the goods to us in their original condition and packaging within 14 days of notifying us of your decision to cancel this contract. You will be responsible for the cost of returning the goods.
   
   
3. You can return the goods by post or courier of your choice or visit our store, Lombardenstraat 12, 2000 Antwerp.
   
   
4. We will refund you the full purchase price within 14 days of receiving your order.
   
   The refund will include the delivery costs, unless you chose a delivery method other than the least expensive type of standard delivery offered by us when placing your order.
   
   The refund will be made using the same payment method you used.
   
   
5. During the first 60 days after delivery, we expect you to handle your order and packaging with care. If you still wish to return the goods, you may only unpack or use them to the extent necessary to assess whether you wish to keep them (as you would do in a store). For example, returned goods may be tried on but unused. When returning the goods, you must do so with all accessories supplied, in their original condition, if possible together with the original packaging, and in accordance with our instructions.
   
   If you go beyond what is necessary to assess the properties of the goods and the value of the goods diminishes as a result, we may apply a proportionate reduction in value when making your refund.
   
   
6. To exercise your right of withdrawal quickly and correctly, you can complete the form below and send it to info@indenolifant.be or Lombardenstraat 12, 2000 Antwerp. We will send you an email confirming receipt of your withdrawal.
   
   Download the form here.

Article 5: Price

1. All prices are in euros and include VAT but exclude shipping costs. Delivery and shipping costs are the responsibility of the customer (except in the case of special conditions stated on the website). The customer can always consult the delivery costs on the website under shipping and collection .
2. The price quoted refers exclusively to the items as described verbatim. The accompanying photos are for informational purposes only and may contain items not included in the price.
3. Because In den Olifant's suppliers' prices are constantly changing, the prices listed on the website are also subject to change. In den Olifant agrees to apply the current prices stated at the time of the order.
4. All prices are subject to printing and typographical errors. We accept no liability for the consequences of printing or typographical errors. In the event of printing or typographical errors, In den Olifant is not obligated to supply the product at the incorrect price.
5. During the validity period stated in the offer, the prices of the products offered will not be increased, except for price changes due to changes in VAT rates. Special offers are only valid while supplies last or while the promotional terms and conditions apply.

Article 6: Payment

1. We can only accept payments via the payment module on our website. These payment methods are centralized and secured by our payment partner, viva.com, so your data and transactions always remain safe.
   
2. We accept Bancontact, Visa, Mastercard, Maestro, CB, Ideal, Payconiq and Paypal.
   
3. To ensure secure online payments and the safety of your personal data, we use SSL technology. SSL ensures that your transaction information is encrypted and unreadable when sent over the internet. You don't need any special software to pay with SSL. You can recognize a secure SSL connection by the "lock" icon in the bottom status bar of your browser.

Article 7: Conformity and warranty

1. We guarantee that our goods conform to your order and meet your normal expectations, taking into account the product specifications. We also guarantee that our goods comply with all applicable laws at the time of your order.
   
   
2. If the delivered goods are not in accordance with your order, you are entitled to the statutory two-year warranty. This means that if you discover a hidden defect or malfunction within two years of delivery, you can have it repaired or replaced by us free of charge.
   
   To the extent possible and reasonable, you have the choice between repair or replacement. Only if repair or replacement is excessive or impossible, or cannot be carried out within a reasonable time, are you entitled to demand a price reduction or termination of the sales agreement.
   
   If the defect or fault manifests itself within the warranty period (2 years after delivery), it is deemed to have already existed before delivery, unless we can prove the contrary.

Article 8: Delivery and execution

1. All goods and services will be delivered to the address you provided with your order.
   
   
2. If the items are in stock, delivery time during weekdays is generally 1 to 3 business days. If an item is out of stock, the delivery time will be 3 to 10 business days, unless otherwise stated in the product description. We will inform you of the delivery time in your order confirmation.
   
   
3. Home deliveries are made only on weekdays. Deliveries to a collection point are made Monday through Saturday. You can collect your order from our store, Lombardenstraat 12, 2000 Antwerp, any day during opening hours .
   
   
4. We partner with DPD for the shipping and delivery of your orders. You can choose either home delivery or delivery to an address of your choice, or direct delivery to a service point of your choice near you.
   The DPD Home service includes one delivery attempt including a 1-hour Predict, followed by a delivery attempt to a neighbour or forwarded to the nearest Pickup parcelshop (same day/next working day at the latest).
   The DPD Parcelshop service delivers to a pickup point of your choice, always nearby and accessible with extended opening hours and easy access. Choose from over 2,000 pickup points in the Benelux and more than 70,000 in Europe.
   
   The shipping costs are:
   
   Belgium: home delivery €4.95 - service point delivery €4.25 - free from €75
   Netherlands: home delivery *€5.95 - service point delivery €5.25 - free from €75
   Luxembourg: home delivery €9.95 - service point delivery €5.95 - free from €100
   Germany: home delivery *€7.50 - service point delivery €6.50 - free from €100
   France: home delivery *€11.95 - service point delivery €8.95 - free from €125
   Monaco: home delivery €15.95 - free from €150
   Austria: home delivery €20.50 - service point delivery €14.50
   Denmark: home delivery *€22.95 - service point delivery €17.50
   Spain: Home delivery *€25.00 - Service point delivery €21.75
   Italy: home delivery *€22.75 - service point delivery €20.75
   Poland: home delivery €22.95 - service point delivery €12.95
   Slovenia: home delivery €23.50 - service point delivery €10.95
   Slovakia: home delivery €23.50 - service point delivery €13.50
   Hungary: home delivery €23.50 - service point delivery €13.50
   Czech Republic: home delivery €23.50 - service point delivery €13.50
   
   * For some postal codes (remote areas) and islands, an additional shipping surcharge may apply. These exceptions are listed in Article 2.2. The cost of this surcharge is determined by our partner DPD. These costs can be requested by email.
   
   
5. If we are unable to deliver on time, we will always notify you before the expected delivery date expires. We will then agree on a new delivery date with you. If we also fail to meet this second deadline, you, as a consumer, may cancel the agreement free of charge. We will then refund you within 30 days of the cancellation.
   
   If we don't notify you before the initially scheduled delivery date expires, you, as a consumer, may immediately cancel the agreement free of charge upon expiry of that period. We will then refund you within 30 days of the cancellation.
   
   
6. Our shipments are always at our risk. You don't have to worry about goods being lost or damaged in the mail. However, if you return goods to us within 60 days of purchase because you prefer not to keep them (see Article 4), you are responsible for the transportation.
   
   
7. You must report visible defects as soon as possible, and certainly within three days of delivery, by email, along with photos of the packaging and any damaged or non-compliant goods. Visible defects include goods that were damaged during transport, do not match the items listed on the delivery note, or do not correspond to the items you ordered (visible defects).
   
   
8. We are not liable for any consequential damages resulting from late delivery or non-delivery by our carrier. In any case, our liability is limited to the value of the items you demonstrate you did not receive.

Article 9: Duration

1. If you have an open-ended agreement with us (and therefore without a fixed end date), you can cancel it at any time. However, you must comply with the cancellation policy when canceling. This means you must notify us by email ( info@indenolifant.be) that you wish to cancel the agreement, and that a one-week notice period applies.
   
   
2. An agreement entered into for a fixed term will run for a maximum of two years.
   
   
3. If the fixed-term agreement includes the sale of services , and it has been agreed that this agreement will be tacitly renewed if you do not cancel in time, then this agreement becomes an indefinite-term agreement. Again, you can cancel it at any time, taking into account the cancellation rules and term.
   
   
4. If the fixed-term agreement involves the sale of goods , and it is agreed that this agreement will be tacitly renewed if you do not cancel in time, then this agreement becomes an indefinite-term agreement. Again, you can cancel it at any time, taking into account the cancellation rules and term.

Article 10: Recupel

1. We comply with all legal obligations regarding the disposal of waste batteries and electrical and electronic equipment. We (and our partners) ensure that the batteries and electronic equipment we sell are returned and processed correctly.
   
   
2. We emphasize that electrical and electronic equipment and batteries that are obsolete, broken, or at the end of their lifespan must not be disposed of in the municipal trash or selective sorting bins. This prohibition is indicated on the products themselves by the crossed-out garbage bin symbol. The purpose of this regulation is to reduce the waste of resources and protect the environment and human health by preventing the dispersal of substances contained in certain devices into nature.
   
   You have the option to hand in this waste at a suitable collection point , in our store or to the supplier.

Article 11 Force Majeure

1. In the event of force majeure, we are not obligated to fulfill our contractual obligations. In that case, we may either suspend our obligations for the duration of the force majeure situation or terminate the agreement permanently. Because this constitutes force majeure, we are not liable to pay you any compensation.
   
   
2. Force majeure is any circumstance beyond our control that prevents us from fulfilling our obligations, in whole or in part. This includes, but is not limited to, strikes, fire, business disruptions, power outages, disruptions to a (telecommunications) network or connection or communication systems used, and/or the unavailability of our website at any time, non-delivery or late delivery by suppliers or other third parties, etc.

Article 12 Intellectual property

1. Our website, logos, texts, photos, names, and all our communications in general are protected by intellectual property rights held by us, our suppliers, or other rights holders.
   
   
2. It is prohibited to use and/or modify the intellectual property rights as described in this article. For example, you may not copy or reproduce texts, product descriptions, photos, blog posts, content pages, logos, color combinations, etc., without the prior express written permission of In den Olifant.

Article 13 Complaints procedure and disputes

1. We naturally always hope that all our customers are 100% satisfied. If you do have any complaints about our services, you can contact us by phone during store opening hours at +32 3 231 61 14 or by email at info@indenolifant.be . We will do everything we can to handle your complaint within 7 days and hopefully resolve it quickly.
   
   
2. All agreements we conclude with our customers, regardless of their place of residence, are governed exclusively by Belgian law. If, for reasons of international law, a different law applies, the interpretation of these general terms and conditions will be primarily based on the Belgian Market Practices and Consumer Protection Act, as incorporated into the Code of Economic Law.
   
   In case of disputes, only the competent Belgian courts have jurisdiction.
   
   
3. As a consumer, you also have the option of resolving the dispute out of court. You can contact the Federal Government's Consumer Ombudsman Service for this purpose. They are authorized to receive any request for out-of-court settlement of consumer disputes. They will then either handle the request themselves or forward it to a qualified entity. You can reach the Consumer Ombudsman Service via this link: http://www.consumentenombudsdienst.be//nl
   
   
4. In case of disputes of a cross-border nature, you can also use the European Union's Online Dispute Resolution platform via this link: http://ec.europa.eu/odr
   
   
5. If we can't reach an agreement through our personal complaints department (see Article 12.1), you can contact Becom. If SafeShops accepts your complaint, they will mediate neutrally between us and you as a customer. Please note that only complaints submitted via the complaints form at https://becom.digital/nl/consumers-complaints/ will be processed. This way, Becom immediately has all the necessary information to handle your complaint further.